Frequently Asked Questions
Everything you need to know about our master leather craftsmanship and services.
How should I care for my Le Tanneur leather goods?
To preserve the beauty of your leather, we recommend cleaning it with a soft cloth and applying a specialized leather cream once a quarter. Avoid prolonged exposure to direct sunlight, heat, and moisture.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Standard delivery typically takes 3-5 business days within Europe, while international shipping may take 7-10 business days depending on the destination.
What is your return policy?
You may return any unused item in its original packaging within 30 days of receipt. Please note that personalized or embossed items are final sale and cannot be returned.
Are Le Tanneur products covered by a warranty?
Yes, all our leather goods come with a 2-year warranty covering manufacturing defects. This warranty does not cover normal wear and tear or damage caused by improper care.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are processed through a secure, encrypted payment gateway.